Jodi Berg is the Independent Complaints Reviewer (ICR) for the Audit Commission. The ICR is not part of the Audit Commission's management structure and her service is free for people and organisations who are dissatisfied with the Audit Commission's own response to their complaints.
Mrs Berg is a solicitor, a mediator and a Fellow of the Chartered Institute of Arbitrators. She has held Board positions in the private, public and not for profit sectors. She established the ICR office (external link) in 1998. The office currently reviews complaints about seven public bodies.
The ICR mission: Seeking a fair resolution
The ICR purpose: To provide a free, effective and impartial complaints review and resolution service for complainants that settles complaints in a proportionate manner and makes a positive difference for the Audit Commission.
People can expect from the ICR Team:
- Courtesy
- Honesty
- Respect
- Objectivity
- Flexibility
- Plain language