Fire and rescue improvement tools
Learning from CPA report
Knowing your communities web tool
Improvement network
The fire and rescue service performance web tool accompanies the Audit Commission's report Learning from Comprehensive Performance Assessment (CPA) for the Fire and Rescue Service in England 2005 published in January 2006.
The web-based system, Knowing Your Communities: User Focus and Diversity Toolkit, allows councils to measure how well they are engaging with residents and how well they understand and respond to their needs and aspirations.
The toolkit enables councils to undertake a self-assessment and compare themselves with other councils. It helps them plan how to improve the services they provide and the quality of life experienced by all service users and taxpayers; particularly those people who are marginalised or disadvantaged and have fewer choices.
Knowing your communities web tool
The Improvement Network is a partnership between the Audit Commission, the Improvement and Development Agency, the Chartered Institute of Public Finance and Accountancy, and the Leadership Centre for Local Government. It supports improvement in the delivery of local public services through addressing the current needs of local councils.
Improvement network website (external website)
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