Devon and Somerset Fire and Rescue Service works with the Red Cross to help people who have suffered damage to their homes following a fire, flood or similar emergency. Two units are based at the Plymouth Red Cross Centre and Bridgwater Fire Station, where volunteers provide out of hours cover on weekday evenings from 6.00pm to 7.00am and 24 hour cover at weekends and on Bank Holidays. This service is available 365 days a year.
A typical call may occur in the early hours of the morning when normal sources of help are not so readily available. Using a specially-adapted and fully-equipped motor home, volunteers assist individuals and families affected by providing and arranging for practical help and support. This includes immediate temporary accommodation and a calm listening ear amid the noise and clamour of the incident ground. Other forms of help include signposting to other useful organisations, support with the care of children and pets and transport to friends or family.
Feedback has confirmed that people have been reassured at a time of immense stress.