Merseyside Fire and Rescue Service has built a culture of managing performance to drive improvement. Performance management is integrated in day-to-day activity at all levels of the Service. There is a rigorous approach to collecting and analysing data, not only within the Service itself, but also in work with partners. Performance management agreements with strategic partners, including five local councils, keep joint work on track. Information on performance is easily accessed through the Service’s website and set out clearly in public documents. Local people can see what the Service is trying to achieve and how well it is doing.