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Access and customer care

The items included here are examples of positive practice inspectors identified from April 2006 to March 2011. These items were last reviewed in March 2011.
 
 
Furnished tenancy scheme - Notting Hill Housing Trust
5 May 2010
There is a popular furnished tenancy scheme which is offered to all new tenants and chosen by about 43 per cent.
Credit union payments - Dale and Valley Homes
5 May 2010
D&VH has made a financial contribution to support the credit union to offer a paypoint facility. This addresses a lack of collection points for customers wishing to make payments into their credit ...
Customer care kits - Durham - Wear Valley
5 May 2010
All staff dealing with tenants carry customer care kits. These include the equalities statement, language translation cards, a magnifier and a special pen for customers suffering with arthritis.
Arun Youth Council - Arun District Council
23 April 2009
The voices of Arun's young people (aged between 11 and 20 years) are strongly represented by the Youth Council, who are actively involved with the full spectrum of local political life.
Collecting customer profile information - Luminus Group
19 March 2009
Customer profile information is being collected as part of the gas servicing arrangements.
MyPad website for young people - Gateshead Housing Company ALMO
12 February 2009
Following consultation with young people, TGHC has developed MyPad, a website dedicated to improving communication and information on housing options and support specifically for young people.
Communications handbook for staff - Northwards Housing
12 February 2009
To drive improved communications with customers, NH produced a communications handbook
Customer complaints - Victory Housing Trust
8 January 2009
Stage three of the complaints system is an area of good practice with tenants sitting on the panel and a comprehensive report is given to the complainant to enable them to get independent advice ...
Free wireless internet and digital television - Homes for Islington
11 September 2008
HFI is helping customers overcome the disadvantages of limited internet access. By installing wireless networks and setting up a local digital television channel for the benefit of residents.
The use of text messaging to address antisocial behaviour - Orbit South Housing Association
7 August 2008
Orbit South has made effective use of current technology and the preference of some young people for using texting as a means of communication.
Access and customer care
All 39 case studies in 'Access and customer care'