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Diversity

The items included here are examples of positive practice inspectors identified from April 2006 to March 2011. These items were last reviewed in March 2011.
 
 
Promoting diversity - Great Places Housing Group
5 May 2010
Great Places holds a diversity week designed to raise awareness and ownership among staff across a range of areas relating to diversity. Staff suggest and develop sessions on particular areas, such as ...
Involving residents with diverse needs in improving equality and diversity - Orwell Housing Association Limited
15 December 2009
Orwell has set up a resident forum to help develop the approach to Equality and Diversity. The Equality & Diversity Tenants Forum has 14 members, is shaped to reflect the tenant profile and to ensure ...
Providing aids and adaptations for disabled tenants - Knightstone Housing Association
15 December 2009
New policies, procedures and service standards were approved by the Knightstone Housing Association (KHA) Board in March 2009 for the aids and adaptations service.
Promotion of gas safety - Luton Borough Council
15 October 2009
Gas safety is well-promoted. There is a gas safety feature in every newsletter and regular local radio campaigns run every year.
Staff trained on domestic violence - Calico Housing Limited
15 October 2009
Front-line repairs staff trained on domestic violence and dealing with vulnerable people to ensure they are able to respond appropriately and signpost if necessary.
Tamworth Community Advice Network ('TamCan') - Tamworth Borough Council
15 October 2009
The Tamworth Community Advice Network (also called 'TamworthCAN' and 'TamCan' for short) provides free advice and support to local residents.
Representative workforce - Luton Borough Council
15 October 2009
HLS has taken steps to ensure that the workforce is representative. Building and Technical Services (BTS) has used the apprenticeship scheme to help train local people and to extend the diversity of ...
Joint working to deliver an effective adaptations service - East Dorset District Council
15 October 2009
Adaptations to help older and disabled people remain in their own homes are completed quickly. The Council deals with all requests for adaptations as soon as they are received and there is no waiting ...
Customer care kits - Easington ALMO
15 October 2009
Staff are equipped to communicate with customers in a range of ways.
Success in collecting a high proportion of comprehensive customer profile information - Herefordshire Housing
15 October 2009
The association is genuinely committed to understanding the needs and preferences of its customers so that it can shape services to meet their needs.
Diversity
All 127 case studies in 'Diversity'