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Housing
Management of leasehold and shared ownership housing management
The items included here are examples of positive practice inspectors identified from April 2006 to March 2011. These items were last reviewed in March 2011.
Leaseholder information - Gateshead Housing Company
12 February 2009
Every quarter all leaseholders are sent a schedule of repairs completed in the communal areas of their blocks.
Debt counselling for home owners - Tower Homes Limited
15 February 2007
Tower has recently provided a debt counselling service through a voluntary agency which it can refer people to if they are experiencing financial difficulties.
Improving resolution of defects - Tower Homes
15 February 2007
Tower has piloted the use of a specialist snagging company. The organisation surveys new properties before the scheme handover
Lessee scrutiny of service charges - CityWest Homes ALMO
28 September 2006
LSG has arranged annually for up to 70 lessees to be involved in scrutinising service charges. They do this by assisting in checking and reviewing repairs lists
Services to leaseholders - Derby Homes
25 May 2006
Leaseholders are provided with the opportunity to buy repairs and home improvement services from Derby Homes
Use of flexible tenure - Joseph Rowntree Housing Trust
20 April 2006
JRHT has developed a process of flexible tenure for leaseholders; which allows residents to staircase up or down the equity ownership level or to move to a full rental option.