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Resident involvement

The items included here are examples of positive practice inspectors identified from April 2006 to March 2011. These items were last reviewed in March 2011.
 
 
Resident involvement - Soha
5 May 2010
New mystery shoppers are recruited to take part in each 'shop'. Once an area for mystery shopping is agreed, residents who are not actively involved in the formal involvement structure can volunteer ...
Access and customer care - Soha
5 May 2010
Soha has effectively used its tenant profile information to target its audience of Home Talk, the tenant newsletter.
Digital TV service - North Lincolnshire Homes
5 May 2010
North Lincolnshire Homes, in partnership with North Lincolnshire Council, Humberside Police and NHS North Lincolnshire, has launched a digital TV service to help communicate with residents who may be ...
Out of hours rent arrears services - Stadium Housing Association
5 May 2010
Stadium HA has a number of 'Stadium4work' projects which are supporting residents into employment.
The Housing Academy - Kingston upon Hull City Council
12 March 2009
Hull City Council's housing service has established a nationally-recognised housing academy to support customers who wish to help improve the service.
Resident involvement and value for money - West North West Leeds ALMO
29 January 2009
WNWHL is developing a model to determine which resident involvement mechanisms are proving the most effective and cost-effective.
Resident involvement - Cambridge City Council
18 December 2008
Cambridge City Council is making sure that residents have strong influence over strategic and operational issues, and allows them to actively inform decisions.
Use of innovative methods in resident involvement - Sandwell Homes
20 November 2008
Sandwell Homes is utilising innovative methods to engage and inform residents.
'Get FIT' resident involvement in estate improvements - Worcester Community Housing
25 October 2007
Worcester Community Housing (WCH) is actively involving residents in initiating, shaping and implementing improvements through its 'Get FIT' campaign
Using residents views in assessing value for money - Longwood Park Limited
28 June 2007
Residents of Longwood Park are asked for their views on value for money through surveys and consultation exercises.
Resident involvement
All 32 case studies in 'Resident involvement'