Audit Commission

Skip to content Go to accessibility page
Find button:

Main navigation

All stock investment and asset management good practice

The items included here are examples of positive practice inspectors identified from April 2006 to March 2011. These items were last reviewed in March 2011.
 
 
Adaptations - Birmingham City Council
1 August 2011
Birmingham City Council has worked hard to ensure that available resources for the adaptations service are targeted appropriately.
Proactive approach to access for gas servicing - Incommunities Housing Association
5 May 2010
To help the gas servicing contractor gain access to properties, Incommunities officers identify previously hard to access properties and properties where tenants are vulnerable.
Text prompts for repairs and gas servicing - Incommunities Housing Association
5 May 2010
Text messages are sent to tenants to confirm repairs appointments booked. Text messages are also used to remind tenants immediately prior to the appointment and a further text is sent to say the ...
Increasing accountability of contractors to customers - Irwell Valley Housing Association
5 May 2010
Irwell Valley Housing Association (IVHA) is running an initiative providing an unconditional service guarantee that compensates customers if the Association or its contractors fail to attend a repair ...
Work with the Fire and Rescue Service to improve fire safety - North Lincolnshire Homes
5 May 2010
NLH works closely with the Humberside Fire and Rescue Service on fire safety assessments for all sheltered schemes and other blocks of flats. Flats in multi-storey blocks have been provided for Fire ...
Repairs training for residents - Midland Heart
5 May 2010
Excellent prospects for improvement Midland Heart has worked with one of its repair contractors to develop a training course so that residents can learn to do basic repairs which are not the ...
Energy efficiency tips - Maritime Housing Association
15 December 2009
As part of a new gas servicing contract, gas engineers are required to provide customers with tips on how to save energy.
Home safety checks for older people - Basildon District Council ALMO
15 December 2009
St Georges Community Housing offers customers over 60 years old a free home safety check to help reduce fall hazards and assist in remaining independent in their home.
Aids and adaptations - London Borough of Havering Council
15 November 2009
Homes in Havering has been successful in changing from a poorly performing service at the last inspection to a highly performing service now.
Promotion of gas safety - Luton Borough Council
15 October 2009
Gas safety is well promoted. There is a gas safety feature in every newsletter and regular local radio campaigns run every year.
Stock investment and asset management
All 92 case studies in 'Stock investment and asset management'