Housing inspections aim to be a catalyst for change. They inform the public about performance and contribute directly to local, regional and national policy debates. We produce detailed inspection reports with short and easy-to-read summaries, and aim to design more innovative means of getting our key messages across.
Our approach to inspection is set out in our Compendium of inspection policy and practice.
What they cover
We carry out service inspections using published key lines of enquiry (KLOEs) and descriptors that inform our judgements. Our inspections will:
- search for and support excellence while challenging poor performance;
- focus on outcomes, not just processes;
- be on the record and in the public domain;
- work across local government and housing to encourage a learning environment; and
- be open, approachable and in touch with service providers.
We aim to recognise good performance and promote excellence, as well as to identify weakness and improve the services poor performers provide. Above all, our role is to help housing organisations to provide high-quality services, within their available resources, in response to the aspirations of their service users and their wider communities.