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Testing times: how the recession is affecting benefit services 

Released  22 December 2009

This report contains detailed findings of how the recession has affected benefits services.

Sixty-nine per cent of councils that responded to the survey said the recession had affected strategic and planning for benefit services in 2009/10.

The report describes key issues and some of the strategies councils are using to lessen the impact of the downturn.

The original questionnaire and associated documents are also available.