Redbridge Homes generally provides well maintained estates and is working to prevent anti-social behaviour. The condition of its properties is comparatively good and tenants receive a prompt response for repair works, but the quality of the work is variable. It needs to ensure consistent levels of customer service, have a better understanding of all of its customer needs, provide more debt advice to residents paying rent and service charges and strengthen its approach to ensuring value for money. Its track record of delivering service improvements for customers is reasonably good and it is investing in its staff and new technology to improve the service so its prospects for improvement are promising.