Audit Commission

Summary [Download full report below this summary]

Sutton Housing Partnership (SHP) generally maintains estates in a good condition and works effectively in partnership with local agencies to tackle anti-social behaviour. Rental income is being efficiently collected and tenants with arrears are given advice and support. Tenants also receive a prompt response for repair works. SHP needs to ensure consistent levels of customer service and have a better understanding of and engagement with all of its customers. Its track record of delivering service improvements for customers is good, it is investing in its staff and technology to improve the service and is improving value for money. Although it needs to improve the quality and energy efficiency of many tenants’ homes, its prospects for improvement are promising.

Get the full report 

Download the full inspection report below. This report contains all our findings and recommendations.

London Borough of Sutton - Sutton Housing Partnership ( PDF, 401kb )

Response to Inspection Report - Sutton Housing Partnership ( PDF, 13kb )

Get free PDF Reader from Adobe

If you require a copy of this document in large print, in Braille, on tape, or in a language other than English, please call: 0844 798 7070.