Audit Commission

Summary [Download full report below this summary]

Estuary Housing Association was subject to a short notice inspection in November 2009. We found that the association involves residents in improving services. Customer satisfaction with repairs is high and generally completed right first time, but not all repairs are undertaken within target times. Annual gas servicing of customers homes is up-to-date but lacks independent quality checks.

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Download the full inspection report below. This report contains all our findings and recommendations.

Estuary Housing Association - Short notice inspection ( PDF, 282kb )

Estuary Housing Association - letter to residents ( PDF, 33kb )

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