Strengths outweigh weaknesses in the way that Islington and Shoreditch Housing Association (ISHA) involves residents in shaping its services and in its approach to repairs and gas safety. Satisfaction with services is high and they are accessible to tenants. However, services are not tailored to meet tenants’ needs and don’t always represent value for money.
ISHA has consulted with its customers and produced a robust action plan on how to implement the recommendations and address the weaknesses identified in our report. The future prospects for improvement have been assessed as promising.