Audit Commission

Summary [Download full report below this summary]

Midland Heart Housing Association’s services contain a mixture of strengths and weaknesses. Empty homes are being let more quickly and new tenants are happy with their homes. Residents are influencing the way services are provided in a number of ways. However, performance on gas safety checks, completing repairs and rent arrears is weaker but is improving.

Get the full report 

Download the full inspection report below. This report contains all our findings and recommendations.

Midland Heart Housing Association - Short notice inspection ( PDF, 279kb )

Midland Heart Housing Association - letter to residents ( PDF, 41kb )

Get free PDF Reader from Adobe

If you require a copy of this document in large print, in Braille, on tape, or in a language other than English, please call: 0844 798 7070.