Audit Commission

Summary [Download full report below this summary]

The benefits service provided by Forest of Dean District Council is ‘fair’ but has ‘uncertain’ prospects for improvement. On a scale from zero to three stars the Audit Commission inspection team gave the service a ‘fair’, one-star rating. This was because the speed of processing claims has improved with very few outstanding. The service has managed increased numbers of claimants well and it is effective at tackling fraud. However, accuracy is relatively poor and not enough is being done to ensure people entitled to benefits receive them.

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Forest of Dean District Council - Benefits service inspection ( PDF, 274kb )

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