Audit Commission

Summary [Download full report below this summary]

The Benefits Service at East Devon District Council is fair, with uncertain prospects for improvement. Customers receive a fair level of service. Time taken to process new claims and change of circumstances, has improved greatly during 2008/09. The Council embarked upon a service review during 2008 and has made changes to improve internal processes. As a result, the service has improved the speed it processes new claims and changes in circumstances.

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East Devon District Council - Benefits service inspection ( PDF, 276kb )

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