Audit Commission

Summary [Download full report below this summary]

The Benefits Service at Hart District Council is fair, with promising prospects for improvement. New benefit claims and changes in circumstances are dealt with quickly, customer care is good and users are satisfied with the service they receive. But, benefit calculations are not always accurate and insufficient attention is given to benefit fraud. 

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Download the full inspection report below. This report contains all our findings and recommendations.

Hart District Council - Benefits service inspection ( PDF, 352kb )

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