Audit Commission

Summary [Download full report below this summary]

The Benefits Service at Milton Keynes Council is 'poor' with 'uncertain prospects' for improvement. The Service delivers a two tier service which concentrates its efforts on people who can visit Council offices in person and neglects the needs of many other users who may be more vulnerable.

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Download the full inspection report below. This report contains all our findings and recommendations.

Milton Keynes Council - Benefits services inspection ( PDF, 272kb )

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