Audit Commission

Summary [Download full report below this summary]

On a scale from zero to three stars the Audit Commission inspection team gave the Council a ‘fair’ one star rating for the way it enables people to access its services.  It is working constructively with other organisations, such as the police, in its One Stop Shop in the Guildhall.   It is also using new technology to improve access, and is trying to reduce costs. However, the quality of access is variable and residents are not told what level of service they should expect.

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Download the full inspection report below. This report contains all our findings and recommendations.

Northampton Borough Council - Access to services ( PDF, 326kb )

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