Audit Commission

Summary [Download full report below this summary]

The Benefits service provided by Oldham Council is ‘fair’ but has ‘promising’ prospects for improvement.

The Council deals with claims for Housing and Council Benefit quickly. There is a good choice of ways for customers to have their claims dealt with, including face-to-face with a decision made while they wait. But customers have had to wait too long for their phone calls to be answered and many could not understand complicated letters about their claim.

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Download the full inspection report below. This report contains all our findings and recommendations.

Oldham Metropolitan Borough Council - Benefits service inspection ( PDF, 346kb )

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