Audit Commission

Summary [Download full report below this summary]

The benefits service provided by Slough Borough Council is poor but has promising prospects for improvement. People are not getting their benefit claims processed quickly enough. Waiting times, whether on the telephone or in person, are generally too long and the advice given is often inconsistent. The needs of customers are not properly considered when planning the service and setting standards.

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Download the full inspection report below. This report contains all our findings and recommendations.

Slough Borough Council - Benefts service inspection ( PDF, 321kb )

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