Audit Commission

Summary [Download full report below this summary]

On a scale from zero to three stars the Audit Commission inspection team gave the service a 'fair', one-star rating. This was because the planning service is readily accessible to customers and helps the council to fulfil its wider ambitions. However, user satisfaction is poor and there are no service standards published to tell customers what they can expect.

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Download the full inspection report below. This report contains all our findings and recommendations.

Southend on Sea Borough Council - Planning service ( PDF, 288kb )

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