Audit Commission

Summary [Download full report below this summary]

On a scale from zero to three stars the Audit Commission inspection team gave the service a 'one' star rating. This was because the service has good arrangements to support vulnerable customers, engage with its partners and a robust and targeted awareness campaign that has helped elderly residents and lone parents in the borough.

However, the service does not pay benefit promptly or accurately to all of its customers. This is a crucial part of the Service that compares poorly with other councils.

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Download the full inspection report below. This report contains all our findings and recommendations.

Southwark Council - benefits service ( PDF, 293kb )

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