Audit Commission

Summary [Download full report below this summary]

The benefits service provided by Thurrock Council is ‘fair’ and has ‘promising’ prospects for improvement.

New claims and changes in circumstances are now being processed more quickly and the service is easily accessible for most people. But customers are still having to wait too long for appeals to be heard.

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Download the full inspection report below. This report contains all our findings and recommendations.

Thurrock Council - Benefits service inspection ( PDF, 332kb )

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