Audit Commission

Summary [Download full report below this summary]

The Benefits Service (the Service) at Wigan Council is 'fair' with 'promising' prospects for improvement. Customers are at the heart of the design and delivery of the Service. However, processing times are slow and the Service does not effectively prioritise and progress work.

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Download the full inspection report below. This report contains all our findings and recommendations.

Wigan Council - Benefits service inspection ( PDF, 341kb )

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