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User focus and diversity

Understanding the needs of individuals and diverse communities and ensuring that they are treated fairly and with respect are key to the success of councils in improving quality of life.

Effective communication and consultation are needed to ensure that the views of all communities are heard and inform decision making.

Ambitions, priorities, services and policies should be designed around the needs of local people to maximise effective use of resources.

 
 
London Borough of Lewisham – Engaging with diverse communities
5 March 2009
The London Borough of Lewisham is classed by CPA as a 4-star council demonstrating strong engagement across diverse local communities.
London Fire Brigade - Improving the recruitment of women and black and multi-ethnic groups to firefighter roles
27 June 2008
Although the London Fire Brigade (LFB) has had no shortage of applications for operational firefighter roles, it was recognised in the 1980s that the organisation, like other fire brigades, was not ...
e@SY Connects: A hub for accessing services in South Yorkshire
16 May 2007
From the mid-1980s, Barnsley, traditionally a mining town, suffered ten years of economic decline. Not surprisingly, the focus of the Authority's community strategy has been economic regeneration.
Bristol City Council - Widening political participation through cross party councillor shadowing
16 May 2007
Bristol City Council recognised that its councillors did not reflect the make-up of its communities and it needed to make progress in making the chamber more diverse.
Cumbria County Council - building links through a foyer in Penrith
31 January 2007
Cumbria attracts an increasing number of migrant workers to fish and food processing factories in coastal and market towns as well as the tourist industry, agriculture and social care.
The Broadway and the London Filipino Centre - support for migrant workers who have no access to benefits
31 January 2007
In Hammersmith and Fulham the Polish centre worked with a local homeless day centre, the Broadway, to find Polish speaking volunteers to translate and act as mentors.
Manchester City Council: Processing revenues and benefits
24 October 2006
Manchester City Council's processing function for both revenues and benefits is based two miles outside the city centre in Moss Side.
London Borough of Brent - Community cohesion
11 April 2006
Community cohesion is a clear strength and is incorporated into service delivery. While there is not an overarching community cohesion strategy it is clearly integral to decisions taken by the ...
London Borough of Brent - Community information website
11 April 2006
In Brent, information and communication technology (ICT) is effectively supporting service delivery. The Council is making good progress on e-government. It has been instrumental in developing and ...
Bristol City Council - Consultation with older people
11 April 2006
Bristol City Council has an effective partnership mechanism for working with older people in the development of its services. The Council and its Primary Care Trust (PCT) partners have bi-monthly ...
User focus and diversity