Audit Commission

Summary [Download full report below this summary]

A practical guide for councils and housing associations on how to prevent and manage rent arrears, including how to work more closely with Housing Benefit services. The report has a practical focus and is aimed at operational managers and staff who want to challenge and improve their approach to arrears prevention and recovery.

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Download the full national study in PDF format below. This study contains all our findings and recommendations.

Guidance ( PDF, 651kb )

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