This discussion paper is the result of the first joint research project between the Audit Commission and the Tenant Services Authority (TSA). The project set out to assess the progress of social landlords in involving their tenants and to highlight the similarities and differences in approaches across the sector.
The results of the research are also being used by the TSA and the Audit Commission to develop our approaches to national and local standards and inspection.
This paper provides a snapshot of progress on tenant involvement and identifies the key challenges for social landlords in engaging with their tenants under co-regulation. It is intended to stimulate discussion in the sector and to provide information and good practice examples for policy makers, landlords and tenants.