Complaints Unit - About us
Complaints are important - our commitment
The Commission takes complaints very seriously, and is committed not only to dealing with complaints properly and quickly, but also to learning from them.
We aim to achieve the highest standards, so we need to know if anyone is concerned or dissatisfied with our work or that of our appointed auditors.
Complaints give us a chance to put things right when mistakes have been made and to improve the quality of our services.
We will ensure that complainants are made aware of the role of the Commission and its auditors and how we go about our work.
We aim to communicate with people in a clear and courteous manner and take great care to ensure that the way in which contact is made meets their needs and preferences. Where appropriate, we will meet with complainants to discuss their views or concerns.
You may find it helpful to read through our Frequently Asked Questions before you make a formal complaint.
The independent third stage of our complaints process is provided by Jodi Berg, the Independent Complaints Reviewer (ICR). She produces an Annual Report of the ICR for the Audit Commission (PDF, 525Kb). It is sent out quite widely, including to the House of Commons and to various government departments and regulators, as well as being placed on the ICR website. If you have any queries or comments about the report or our complaints process, please send them to Rob Mauler (email link), the Complaints Unit Manager.
How to complain
Complaints can be made by phone, email or letter to the Complaints Unit -
Telephone: 0844 798 3131
[Local rate call]
Textphone (minicom): 0207 630 0421
Email:
Post:
Robert Mauler
Complaints Unit Manager
Audit Commission
Westward House
Lime Kiln Close
Stoke Gifford
Bristol,
BS34 8SR
Online:
Links
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